Pulse 2019

May 21-24, 2019 • San Francisco, CA, United States

An experience of a definitive networking and learning experience in customer success. Speakers brought perspectives from business luminaries, executives, to leading practitioner case studies. Trending topics of discussion were product enablement, PAL fundamentals, CSM, consumer success, and Gainsight Analyzer.

The 5 Principles Behind Google’s Product-led Growth

The Customer Powered Enterprise: Using Customer Communities to Fuel Customer Success

The Four, Acute Commercial Moments in Customer Success

The Future of CS Talent in Business and how to position yourself for career success

The human behind the metrics: how to have a high performing CS team and customer satisfaction

The Secret Sauce of Gainsight Adoption: Creating CTAs That Engage

The textbook is dying! Now what? Learn how an established publishing company is transforming its traditional textbook business to blended learning solutions (digital/print) tied to verifiable learner outcomes.

Tidying Up with Gainsight’s Architects

Transforming Customer Success into Revenue with Reviews & Customer Voice

TSIA Readout: How to Build Customer Success at Scale

Unlocking New Revenue with Customer Education

Unlocking New Sources of Business Growth – How SC Moatti Optimized the Growth Funnel at Facebook Through Art and Science

What ADP Learned 1 Year After Deploying Customer Success Across the Enterprise

What Certain Learned from Almost Churning Gainsight About How we Serve our Customers and About Ourselves

What’s NXT? An Introduction to Gainsight’s Platform Vision

What’s Your #1 Customer Retention Killer?

What’s on the Horizon for Gainsight Applications

When the Data Experts Analyze their own Customers: The 360º Customer View through Gainsight and Tableau

Whose job is that? How NICE InContact and Gainsight CSMs partner with Support to Focus on the Right Activities

Why CS Owns Revenue at Conga and How it has Led to Growth

Why Customer Success Should Run an Advisory Board – and How Thomson Reuters Set it Up for Success

Why I moved from Customer Success to lead Product-led Growth – How CS Knowledge Enabled Product Growth at RD Station

Your Customers are Lying to You: How to Get the Truth about Why They Grow and Why They Churn