Pulse 2019

May 21-24, 2019 • San Francisco, CA, United States

An experience of a definitive networking and learning experience in customer success. Speakers brought perspectives from business luminaries, executives, to leading practitioner case studies. Trending topics of discussion were product enablement, PAL fundamentals, CSM, consumer success, and Gainsight Analyzer.

Customer Success Data Readiness: Avoiding 3 Common Data Mistakes

Customer Success for your Internal Customers: How Autodesk built a virtuous adoption cycle using Gainsight

Customer Success Grows Up – Delphix Focuses on Customer Maturity to Drive Better Customer Outcomes

Customer Success in Cyber-Security: How CS Teams Ensure Success when Failure can mean Disaster

Customer Success in Health IT: How to Drive Customer Success in an Increasingly Complex Ecosystem

Customer Success: Made in Japan

Customer-Centric Product Innovation – How Slido’s Product Team Reinvented the Roadmap with Deep Collaboration with Customer Success

Driving the Change Customer Success Needs to Succeed: Change management tips and tricks from a Customer Success veteran that can be applied in any organization

Everything-as-a-Service: How Customer Success leads the drive to customer centricity, but is just the tip of the iceberg

Evolving Customer Success to Have Company-Wide Impact: Lessons Learned from Whitehat and Agari

Evolving Your Product Team by Company Stage – How Cheryl Chavez Adapted her Strategy at Marketo and Engagio to Drive Growth

Five Lessons from PTC in Deploying Customer Success in the Enterprise

Fueling Customer Success through operational excellence

Gainsight + Seismic – How Gainsight coupled with enterprise content management + content automation helps Customer Success teams more effectively drive adoption, health and renewal

Keynote: Human-first Business

Keynote: Human-first Growth

Keynote: Human-first Products

Keynote: Human-first You

How account-based marketing can drive retention, increase adoption and expansion opportunities, and help you get multithreaded

How Adobe Uses Gainsight to Deliver Personalized Engagement at Scale

How Aisera is Scaling with AI-Driven Support to empower consumers

How an Executive Search Firm Views Customer Success as the Next Path to the C-Suite

How athenahealth Turned Around Revenue Growth through Customer Success

How Baker Hughes is Scaling the Customer Journey across the Company

How Bongo Gained a Foundation for High Growth with Gainsight PX

How Box Deployed Customer-Centric Professional Services with new Objectives, Metrics, Processes and Outcomes

How CampusLogic Developed their CS Practice through Segmentation and Development

How Ceridian Teams with Sales to Drive Effective and Seamless Renewals

How Cornerstone OnDemand Invested in Outcomes by Deploying a Premium Success Model

How Does an NPS Company Drive NPS?

How Engagio Drives Predictable Growth Through Up-Sell and Cross-Sell

How FastSpring Built a Customer-Centric Culture Focused on Customer Success

How Higher Logic Unlocked Customer Loyalty with Online Communities

How IBM Transformed to Delight Clients in Complex Organizational Environments

How Imagine Learning Drives Growth by Attaching Sales and CS at the hip

How InVision Evolved CS from Sales to Value Without Losing Sight of Growth