45 min
“You say impossible, but all I hear is ‘I’m possible.'” – The Story of Transformation at Rockwell Automation
Angel Rogers, Head of Global Customer Success, Rockwell Automation - Rockwell Automation is a 119 year old company that has mastered the Industrial Automation space, but faces a new set of challenges in its pivot to software. In this session, Rockwell’s Head of Global Customer Success will explain what customer success looks like at a $7 billion company with over 24,000 employees across the globe. Join us to learn: - How Rockwell is pivoting to SaaS - Their future state of CS and renewals - The role Gainsight plays along the way
