Customer Innovation in Healthcare: Population Health and Value Based Care
Vikram Khanna, VP, Customer Success, Innovaccer - Recognized as a Best in KLAS vendor for 2021 & 2022 in population health management as well as data and analytics, Innovaccer, Inc. is a leading healthcare technology company committed to helping healthcare care as one. In this session, Vikram Khanna, VP of Customer Innovation will describe the evolution of customer success and innovation as a strategic, operational and delivery function from a perspective of talent, technology and engagement models. By constantly experimenting with data, talent profiles and tools, failing fast and learning, we believe we have built out one of the most mature CS organizations in healthcare and technology that puts customer empathy and experience at the center of its philosophy.
