Why Client Success is Not (just) a Department but a Business-Wide Mindset
No one team owns your clients. Yes, there will be an accountable leader (hopefully represented at the executive level) but clients are everyone’s responsibility. Why? Because making clients successful, makes your business successful. Client Success is not (just) a department – it’s an attitude and it’s everyone’s business. This session will highlight why the lack of a business-wide approach to Client Success could be our Achilles’ heel. Join Daisy to hear about the common hurdles to seeing your Client Success Strategies meet their full potential and how we can jump them. A sneak peak at the common hurdles (tune in to find out how to jump them): It’s not (seen as) a strategic priority. It’s lacking a holistic, data-informed approach. It’s invested in like it’s 1996 and not 2022 (and we don’t just mean pay!)
