Two Sides of the Same Coin: How LinkedIn Aligns Customer Learning and Community

Session Abstract

In this session, a leader from LinkedIn explores how aligning Customer Learning and Community around shared outcomes can elevate both functions from engagement-focused programs to strategic business drivers. Attendees will learn how frameworks such as LinkedIn’s “Actioned Learner” metric shift the focus from content consumption to measurable behavior change, while providing practical approaches for demonstrating the impact of Learning and Community on customer success, adoption, and business outcomes.