From ‘You’re on Mute’ to ‘We’re All In’: A Fireside Chat on Zoom’s Community Glow-Up

Session Abstract

In this fireside chat, leaders from Zoom discuss how they launched and scaled a global customer community during the rapid growth of the pandemic era. Attendees will learn about the strategic decisions that shaped the community’s development, the approaches used to maintain a personal experience at global scale, and the tactics that have kept the community engaged, relevant, and impactful nearly five years later.