Turning Adoption Insights into Action: Driving GRR with Gainsight

Session Abstract

Product adoption is a key driver of Gross Revenue Retention (GRR), but insights alone aren’t enough—you need a strategy to act on them. Learn how Zendesk integrates adoption data into dashboards and workflows to empower Customer Success teams with the right insights at the right time, leading to stronger engagement and retention. In this session, you'll learn how to: Operationalize adoption data to drive proactive customer engagement, embed key insights into workflows to scale Customer Success impact, and use adoption metrics to identify risks and optimize value delivery.