Transforming a Customer Success Team from Reactive Chaos to Revenue Focused

Session Abstract

A reactive Customer Success team can only do so much. To truly make an impact, CS needs a clear strategy that drives growth and efficiency. Learn how to create a scalable, revenue-focused team by defining roles, engaging customers proactively, and using AI and automation to work smarter, not harder. In this session, you’ll discover how to: Move from reactive problem-solving to a proactive, growth-driven approach; Build a scalable CS model with clear roles and measurable success; Leverage AI and automation to boost efficiency and customer experience.