26 min
Toward a Results-Focused Customer Experience
Seth Johnson, Head of Customer Experience, LearnUpon - Companies win when their customers get the business results they came for. But it’s easy to mistake outcomes for results. This is a trap lots of Success orgs fall into: bad for their customers, and worse for them. LearnUpon is adopting a results-oriented customer experience model that touches every team and function. It’s work in progress, and we’re here to share a progress report.
