The Post-Launch Playbook: 3 Focuses to Optimize and Scale Your Community

Session Abstract

You've launched your community on Gainsight—now what? In this session, Danny Pancratz, Gainsight's top customer expert, shares the top priorities and tactical strategies to maximize Gainsight Customer Communities (CC), solve real challenges, and drive long-term community success. What You’ll Walk Away With: Strategies for driving user value and increasing engagement; tactics for enlisting colleagues and sourcing staff contributions; ways to automate administration and win back time for higher impact initiatives.