The Making of Slido’s New Digital Hub - How We Unlocked Scale Through Customer Education & Community
Alex Pal, Head of Community, Slido (part of Cisco); Tereza Sukopova, Head of Customer Education, Slido/Cisco. - At Slido, we strongly believe that when we put our customers first, everything else follows. But with an exponentially growing customer base, we faced a challenge: how to scale our human-first approach to customer success? In this session, we’ll share our journey from human-first to digital-first customer success and how essential the Customer Education & Community function has been to our strategy. We’ll share tips and lessons learned about: how our Community evolved throughout the years into the scale engine for our customer support that it is today our decision to bring Community under the Customer Education umbrella how we built a one-stop shop digital hub, the “Meeting point”, to scale our customer success.
