The Bad News: AI Can’t Build You a World Class Culture. The Great News: YOU CAN
Zach Baumayr, Director of Enterprise Customer Success, Veeam Software. - A World Class Culture requires much more than catch phrases. As having a thriving culture has become critical to company and customers' success, it is crucial you expand your thinking around what culture is and the true value it brings. In this session, Zach Baumayr, Director of Enterprise Customer Success at Veeam Software, guarantees to showcase some new strategies, top tips, and processes that will show you how to build, sustain, and evolve a culture that makes your team, and your customers stay for the long haul! Come learn how Veeam has scaled to 450,000 customers and a team of 60 Customer Success Team Members, while maintaining customer and employee satisfaction scores over 94%, and an average team tenure of over 5 years and counting!
