45 min
Leveling Up Your Customer Success Game from Series A to Series C
Bobby Cooper, SVP of Customer Success, RepeatMD. - So, you started with just a handful of customers, and now have 10’s of thousands of them. That's quite the journey! But let's be real, what worked back then won't necessarily cut it now. In this talk, we're going to break down what it takes to keep your customer success effective and strong as you grow. From analyzing what's working (and what's not) at every stage to optimizing your team, processes, and systems, you need to evolve. Join me as we chat about how evolving your approach can keep those customers achieving maximum results and ensuring you're always delivering the goods, no matter how big you get.
