Building Bridges, Not Walls: Crafting a Human-First Culture for CX, EX and Business Excellence
Kate Peter, Vice President, CX Strategy, Ops, and Scale, Anaplan; Nikki Bishop, Director of Commercial Excellence, Emerson. - Step onto the bridge where metrics meet humanity. This session will equip leaders with practical frameworks and templates to create a seamless customer journey, where every interaction adds value, and every team member knows their role. We’re not afraid to share our programmatic approaches, discuss what has worked and what hasn’t and, of course, share a few laughs along the way. Whether you're a seasoned leader or just starting your CS transformation journey, join us as we navigate the intersection of culture and operational excellence. Together, we’ll construct programs that bridge the gap between your company and its customers with empathy and effectiveness.
