Staffbase’s Journey of Risk, Renewal, and CSM Empowerment with Gainsight

Session Abstract

Join us as we explore Staffbase’s innovative approach to redefining risk management and renewal processes, transforming these elements into tools for personal growth and strategic engagement. Discover how Staffbase leveraged Gainsight to cultivate a cultural shift among Customer Success Managers (CSMs), empowering them to proactively manage risks and drive accountability. This session will delve into how these changes not only enhanced CSMs’ roles but also brought them closer to the Executive Leadership Team (ELT), showcasing their critical impact on the company's success. Additionally, we will examine the synergistic relationship between the CSMs and the dedicated renewals team, revealing strategies for seamless collaboration and mutual support. Learn how these integrated efforts have led to a more resilient, agile, and customer-centric organization at Staffbase.