Shrek and Donkey’s Quest: Saving Customer Land from the Fog of Unrealized Value

Session Abstract

Join Shrek, the dedicated CSM, and Donkey, the enthusiastic Digital CSM, on an epic journey to save Customer Land from unrealized value. Learn how their unique approaches, powered by Gainsight’s tools, turn customers into loyal fans through personalized engagement, proactive success strategies, and data-driven insights. In this session, you’ll discover how to: Personalize customer engagement to drive loyalty and retention, leverage data-driven insights to uncover and address unrealized value, and use proactive success strategies to build stronger client relationships.