43 min
Scaling Customer Success in a Hyper Growth Company
Hypergrowth businesses are naturally focused on growth. The pace is high, changes are happening rapidly, and the only constant factor is change itself. Customer success must be ready to support acceleration of growth in a sustainable and profitable way that considers long-term benefits, both for the company and for its customers. The aim of this presentation is to give insights on how to build a customer success strategy in a hypergrowth scale-up technology company, where the CS strategy is anchored to the company’s core values. The presentation gives insights on how to uncover the commonalities in the customer success strategy that evolves into different growth scenarios and through any major business change.
