Scaling Customer Engagement: Succeeding with a 1:Many Strategy

Session Abstract

Scaling customer engagement doesn’t mean sacrificing impact. Join Jacquie Hill, Manager of Customer Success (Digital, Americas) at Cloudflare, to learn how automation can expand your reach while driving deeper product adoption. Discover how targeted, automated journeys doubled office hours registrations and empowered customers with complex product needs to unlock key features more effectively. In this session, you’ll discover how to: Design automated customer journeys that drive engagement at scale, leverage automation to boost event attendance and product adoption, and implement key strategies to maximize the impact of your Digital CS programs.