Scaling Community: How Lucid Built a Thriving Hub for Customer Engagement

Session Abstract

A community should be more than just a support forum; it should be an engagement hub that the whole company can get behind and contribute to. It can help achieve the goals of scaling support, driving customer success, and engaging with deep user insights. Learn how Lucid software transformed its community into a unified home for powerful product feedback, meaningful engagement opportunities, and high-impact peer support. In this session, you'll learn how to: Successfully build a business case for a community and measure its success; establish your community as a primary channel for support and feedback, and recruit individuals across the company to drive engagement; and foster a peer-driven network that drives engagement and long-term success.