Rapid CS Transformation at Scale: A Gainsight & IBM Success Story

Session Abstract

This session explores how IBM transformed its Customer Success operations by launching a new Gainsight instance in just 120 days, integrated with Salesforce and built to support a global user base. Attendees will learn how IBM aligned pre-sales and post-sales workflows, streamlined processes across business units, and leveraged scalable, out-of-the-box capabilities to accelerate enterprise-wide transformation and support the entire customer lifecycle.