44 min
Putting Customers First: Success Planning and Verified Outcomes
Erica Kennedy, Principal Client Success Manager, Cvent; Nicole Belanger, Enterprise Customer Success Manager, Gainsight. - Join Nicole Belanger, Enterprise CSM at Gainsight, and Erica Kennedy, Principal Client Success Manager, at CVENT. In this session we’ll uncover best practices for capturing customer goals and outcomes, and the pivotal role a CSM plays in effective success planning strategies. We’ll emphasize the importance of fostering strong relationships with customers by aligning on what success looks like for stakeholders in the organization.
