Putting Customer Context to Work with MCP

Session Abstract

This session explores how Model Context Protocol (MCP) is transforming the way AI tools connect with Customer Success platforms like Gainsight and Staircase AI. Attendees will gain a clear understanding of how MCP enables AI agents such as Claude and ChatGPT to securely access real-time customer data, automate workflows, and support day-to-day CS activities. The session will also highlight practical use cases teams can implement immediately, including account briefs, CTA prioritization, and smoother customer handoffs.