43 min
Proving the Financial Impact of Customer Success
Gertie Rizzo, Global Head of Customer Success, Atlassian - Where do you start when proving the value of your team or even Customer Success? When you work for a company that has a culture that is self-serve and anti-sales, you need a data-driven approach that involves collecting, analyzing, and showcasing results to prove value. Join Gertie Rizzo, Global Head of Customer Success at Atlassian, as she discusses how to identify data points that speak to your audience, tell a story with the data to demonstrate the value CS delivers, and delivering business outcomes that align to company OKRs
