45 min
PagerDuty Voice of the Customer: Partnering to Drive Expansion Revenue and Profitable Growth
Manjula Talreja, Chief Customer Officer, PagerDuty - Customer Success has historically focused exclusively on churn and downgrade; CEOs are now expecting Customer Success to drive revenue expansion and help guide the product roadmap. While creating a good experience for partners and customers is a team sport, Custom Success Teams retain the most expansive view of a company’s customers – combining relationships and data to understand the customer’s needs, and expansion opportunities or downside risks. In this presentation, PagerDuty Chief Customer Officer Manjula Talreja will describe how her team acts as the internal voice of PagerDuty’s customers, and relentlessly focuses on Dollar Based Net Retention and profitable revenue growth.
