Videos Archive | Page 47 of 84

How Evolving Partner Ecosystems Are Turning the Implementation into a Profit Center

Learn how new monetization models and a renewed focus on controlling costs will put scaling your implementation process into the spotlight like never before. Join Growth Molecules founder, Emilia D’Anzica, and Baton co-founder, Peter McCoy, as they share their experience with helping leading software companies create standardized implementation processes that garner predictable outcomes, accelerate value […]

3 Keys to Accelerating Customer Success for a Successful IPO

Whilst it’s easy to include buzzwords around customer-centricity and success in company initiatives or values, it’s both harder, and more important to execute on embedding customers’ success at the heart of a company, especially during high growth. We’ll share the principles, frameworks and approach we developed to accelerate our Customer Success Maturity through a successful […]

3 Ways to Secure a Seat at the Table in Customer Success Leadership

As you climb the corporate ladder into leadership, there are key habits, proof, and skills you’ll want to demonstrate to (1) prove you’re ready for CS leadership or (2) guarantee your continued upward mobility as a CS leader. In this session you’ll learn: A major shift happening in Customer Success that, if not adopted and […]

Creating a Customer-Centric Release Process (Code Name: Project Guacamole)

Your product lies at the center of the customer experience, so why is it that most companies still take an Engineering-centric approach to release management? In this session, we will discuss how we moved CX to the forefront of our release process to better position both our Product team and our Customers for success. We’ll […]

Earning a Seat at the Table: Moving from a Reactive to a Proactive Customer Success Organization at a Cybersecurity Company

Learn how Cloudflare, the Internet security, performance, and reliability company running one of the world’s largest networks, shifted from a reactive Customer Success organization to one where customers rely on their Customer Success Team to weigh in on some of their key business decisions, partner on marketing and technical projects, and drive continuous business value. […]

Expanding the Playbook: Creative Levers to Optimize Net Revenue

SaaS companies need to constantly be on their toes to deal with ever-changing headwinds. Learn proven strategies for optimizing your renewal playbook to seed the upsell/cross-sell motion and grow net retention. Join Toyan Espeut, Chief Customer Officer at Apptio, to learn how Apptio leveraged this approach to overcome market pressures during the pandemic, exceed GRR […]

Growing, Adapting, and Enhancing Your CS Organization with Gainsight

Join us in this session where we’ll focus on scalability, standardization, and specialization using Gainsight. You will see how you can quickly use Gainsight to scale and standardize across all customer segments (iterate often!), learn tricks for driving faster adoption of Gainsight and the related processes (contests, so many contests!), how you can easily deploy […]

Hooked: How to Build Habit Forming Products with Nir Eyal

In an age of ever-increasing distractions, quickly creating customer habits is an important characteristic of successful products. How do companies create products people use every day? What are the secrets of building services customers love? How can we create products compelling enough to “hook” users? Nir Eyal, the bestselling author of “Hooked: How to Build […]

How to Build a World-Class Monetized Customer Success Program

Commvault has been monetizing Customer Success for a decade and has successfully scaled the business to support hundreds of customers. This session will provide an overview of how the program is structured, what is included in the program offerings, and how the team has scaled to meet the customer demands. Hear first hand about the […]

NXT-Level: The Upside to the NXT Upgrade

Are you ready to upgrade to Gainsight NXT, but still curious to learn what that will entail? Join our panel discussion with team members from Wiley, Twilio, and OpenDNS (Cisco) as they share the upside to upgrading and cover topics related to: The biggest benefits experienced after moving to NXT How to enable and prepare […]