Videos Archive | Page 13 of 90

Driving Product Adoption with Data-Driven Insights

Successful adoption isn’t just about features; it’s about guiding customers to value. Learn how BeyondTrust leverages product data, in-app engagements, and community to drive adoption and reduce time to value. Discover actionable strategies to help customers self-serve, learn from peers, and fully embrace your product. You’ll learn how to: Use product adoption data to identify […]

Engage, Train, and Retain: The Scaled CX Formula at Jamf

We believe that strong customer retention starts with engagement and education. Learn how Jamf’s customer education and success teams closely partner to deliver supportive onboarding, proactive case deflection, and key feature adoption workflows to drive customer and business value on a global scale. […]

From Struggle to Success: How Netskope Transformed CS & Grew GRR by 10%

Three years ago, Netskope had a reality check—we weren’t approaching our CS programs in Gainsight effectively. Faced with a choice to “get busy growing or get busy churning,” we took action. By rebuilding our Gainsight strategy, launching a community, and investing in bringing the strategy to life, we not only increased GRR by 10% but […]

Scaling on the Fly: TrustRadius’ Rapid Digital Program Scaling Strategy

When market shifts demand fast action, scaling digital CS can feel like building the plane while flying it. Discover how TrustRadius quickly pivoted from a boutique experience to a fully digital program—strengthening engagement and customer health along the way. Walk away with practical insights to help your team scale efficiently, adapt to change, and drive […]

Unwinding the Chaos of an Inherited Gainsight CS Tenant

Inheriting a Gainsight CS tenant can feel like stepping into organized (or not-so-organized) chaos. Where do you start? What should you prioritize? In this workshop, learn from experienced admins who have tackled this challenge and walk away with practical steps to assess, clean up, and optimize your inherited tenant. You’ll learn how to: Identify key […]

AI and the Courageous Art of Making a More Meaningful Day

You can choose a role that suits your talents, interests, and even sense of meaning, and yet just get wrapped up in due dates, metrics, to-dos, and impressing your customers. How did we lose touch with what matters? Research on “job crafting” shows that absolutely anyone can reshape or reframe a responsibility or relationship. So, […]

Being Nice Isn’t Enough: Focus on Value Realization in Your CS Strategy

Strong relationships matter, but long-term success comes from proving value. This workshop will challenge traditional CS approaches, focusing on practical strategies that align customer goals with product value to demonstrate ROI—moving beyond ‘being nice’ to driving real impact with your customers. You’ll learn how to: Shift from relationship-driven interactions to a value-focused CS strategy. Connect […]

Data-Driven Decisions: From Insight to Action

Building effective workflows starts with understanding your data. In this two-part workshop, you’ll learn how to structure your Gainsight instance to capture the right insights and create workflows that support key business goals. Whether you’re optimizing existing processes or setting up new ones, this session will give you the tools to ensure your data and […]

From CSM to Trusted Advisor: Elevate Your Impact with Consulting Skills

CSMs today need more than strong relationships; they must be strategic advisors. In this workshop, Nadav Shem-Tov, Founder & CEO of NST Success Consulting, will share proven consulting frameworks to help you influence, communicate, and problem-solve like a pro. You’ll learn how to: Diagnose customer challenges and frame problems like a consultant; communicate value and […]

Scaling Digital Customer Success with Smart Customer Education

Digital Customer Success (DCS) is transforming how SaaS companies engage customers—but if your digital efforts are missing education, you’re missing key elements to boost adoption and cut churn. In this session, learn how to embed customer education into your DCS strategy to drive adoption, retention, and scale. Discover a simple, actionable playbook to help your […]