Moving from Reactive to Proactive CS

Customer Success should not simply be an extension of a reactive Support model. To reap the benefits that a CS program has to offer, one must be proactive in their customer management to identify everything from risk to upsell, and keep customers on a path to success by engaging at the right time through the right medium. Learn how to begin and scale your proactive Customer Success model in this session.

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Moving from Reactive to Proactive CS

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