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Track

Starting Simple and Winning Fast

If you are just starting your customer success journey or exploring ways to simplify product onboarding or adoption, this track is for you. Hear from experts and peers on how to get started fast and stay laser-focused on delivering valuable outcomes in weeks, not months.


“Structuring” Your CS Organization to Hit a Home Run
Pulse 2022
“Structuring” Your CS Organization to Hit a Home Run
45 min.
Watch
Build a Customer Health Score Strategy from the Ground Up
Pulse 2022
Build a Customer Health Score Strategy from the Ground Up
45 min.
Watch
Making Your First Year With Gainsight a Success
Pulse 2022
Making Your First Year With Gainsight a Success
47 min.
Watch
Reactive > Proactive > Predictive: The Evolution of the CSM Team
Pulse 2022
Reactive > Proactive > Predictive: The Evolution of the CSM Team
47 min.
Watch
3 Keys to Accelerating Customer Success for a Successful IPO
Pulse 2022
3 Keys to Accelerating Customer Success for a Successful IPO
37 min.
Watch
Customer Success + Support: An Unstoppable Partnership
Pulse 2022
Customer Success + Support: An Unstoppable Partnership
45 min.
Watch
An Investor’s Perspective on Game Changers for Sustainable Growth
Pulse 2022
An Investor’s Perspective on Game Changers for Sustainable Growth
47 min.
Watch
A “Couch to 5K” Data Program
Pulse 2022
A “Couch to 5K” Data Program
45 min.
Watch
Starting Fast as a New Customer Success Leader
Pulse 2022
Starting Fast as a New Customer Success Leader
44 min.
Watch
Moving from Reactive to Proactive CS
Pulse Europe 2022
Moving from Reactive to Proactive CS
41 min.
Watch
The Need-to-Know Framework for Building a Successful Customer Success Function
Pulse Europe 2022
The Need-to-Know Framework for Building a Successful Customer Success Function
40 min.
Watch
Lessons Learnt from launching Gainsight for a Second Time
Pulse Europe 2022
Lessons Learnt from launching Gainsight for a Second Time
36 min.
Watch
Growing Fast, Learning Fast
Pulse Europe 2022
Growing Fast, Learning Fast
33 min.
Watch
Key priorities for a Health Score System (Retention, Growth)
Pulse Europe 2022
Key priorities for a Health Score System (Retention, Growth)
Watch
The Foolproof Way to Hire More CS Rockstars
Pulse Europe 2022
The Foolproof Way to Hire More CS Rockstars
36 min.
Watch
Top Tips for Trying to do Your Job in a Hybrid World
Pulse Europe 2022
Top Tips for Trying to do Your Job in a Hybrid World
37 min.
Watch
The Art of Simple: The Human Side of Scaling a CS Organization
Pulse Europe 2022
The Art of Simple: The Human Side of Scaling a CS Organization
43 min.
Watch
From Day 1 to Year 1: Launching Your Support Community
Pulse Europe 2022
From Day 1 to Year 1: Launching Your Support Community
39 min.
Watch

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