Maximizing Gainsight for Strategic 1:1s: Elevate Your CSM Conversations with Leadership

Session Abstract

As the Director of Customer Success, I’ll walk you through how my team and I use Gainsight to plan and execute more strategic 1:1s with leadership. This session is tailored for CSMs looking to elevate their conversations by leveraging Gainsight's data, workflows, and insights to drive impactful actions and business outcomes. Learn firsthand how to use the platform to think and plan more strategically, and walk away with practical approaches to enhance your role and foster more productive discussions with management.