Kicking-off Digital Onboarding: 4 Learnings from a Cross-Functional Task Force
39 min.
2024
Event:
Pulse Europe 2024
Speakers
Agnes Gierulski, Customer Success Operations Manager: Digital Customer Success & Community, SAP LeanIX and Marek Schumann, Head of Customer Success Onboarding, SAP LeanIX
Session Abstract
Dive into the transformative world of customer onboarding with Agnes and Marek as they unveil how cross-functional alignment and strategic automation revolutionized their approach. From uncovering surprising interactions that drive value to streamlining onboarding processes, this session promises a wealth of practical insights. Learn how these advancements not only refined their onboarding delivery but also significantly enhanced the overall customer experience. Don’t miss out on actionable strategies that could elevate your onboarding success.