It’s Been 25 Years…Why is Customer Success Still Stuck?

Session Abstract

Customer Success is constantly evolving, yet many teams still struggle to define their own value within their organizations. CS is more than a backstop for gaps elsewhere—it’s a growth engine that deserves to be measured by its impact, not by how it covers up for wider organizational bad habits. Join Jenny, Larry, and Parul as they share strategies to position your team as a key driver of business success, ensuring your contributions are recognized both internally and externally. You’ll walk away with insights on how to: Position your team as a critical driver of business success, ensure your contributions are recognized both internally and externally, and advocate for the true value of Customer Success within your organization.