44 min
Improving Profitability by Unlocking Expansion Revenue
Ryan Tyrell, Sr. Strategy & Operations Manager, Adobe - Identifying accounts that are ripe for growth and increasing the efficiency of CSMs are critical to scaling and growing Customer Success orgs. Learn how Adobe’s growth segment leveraged data and insights to 1) reduce the number of hours CSMs spent managing their book of business, leading to huge cost savings in operational value and 2) simplify the process of targeting accounts ready for upsell. You’ll walk away from this session with ideas on how to improve the efficiency of your CS teams and ways to use data to start identifying creative revenue opportunities.
