51 min
How to Productize Services and Success Packages
Jonathan Corrie, Co-Founder and CEO, of Precursive explores how Customer Success and Services leaders are under pressure to monetize services capabilities. In this session, you will understand the link between packaged implementations, onboarding consistency and faster time-to-value. Jonathan will unpack how to design, build and sell professional services packages for implementations and customer-success-as-a-service. You’ll get the data that shows the direct correlation between customer success services and increased NPS, accelerating expansion revenue as well as improved NRR.
