Track

Cutting-Edge Growth Strategies for Advanced Teams

As companies mature their operations and strategy, understanding how to level up and answer the question “what’s next?” is key. In this track, we will talk about how leveraging AI-powered tools, optimizing processes and surfacing more meaningful insights from your customer data can help your business scale adoption, engagement, and growth.

Building the PLG Plane While We Are Flying

Accelerate Value Across Your Base With Dynamic Segmentation

Optimizing Customer Success with AI: Using Data Science to Become a Growth Engine

Scaling Customer Success Using Data Analytics, Digital Success Programs and Partners

How to Build a World-Class Monetized Customer Success Program

How to Use Your Data to Drive Optimal Customer Engagement and a Customer-Centric Culture

Keeping the CS Vision Through Tech Touch

Put Me In Coach! Why Customer Education is the Goalie of Customer Success

Community for High-Touch Customer Success

The Value of the Intangible – How Customer Success Can Help Create & Discover Hidden Success Metrics

Ideal Customer Behavior: Increasing adoption and retention by looking at ICB

CS Scaling and Expansion

How to drive change management towards Customer Success

Operationalizing and scaling renewals

Outcome Based Process Framework for Success Management

Customer Advocacy programme – Understand the process for driving high-value advocacy

Making the Case for Community

CS-Ops for the Efficiency Era – Everything you need to know (and then some)