41 min
How to be a Proactive CS Function When You’re an Early-Stage Company
When working for a start-up it's important to proactively manage the customer journey and experience from day one. Customers want to receive maximum value from the relationship and yet your company and product are still developing. Proactive management is difficult without the right resources and tooling so how do you get buy-in for investment into Customer Success when everything is a priority and needs investment?
