Beyond Onboarding: Nurturing Success across the Customer Lifecycle
Merely focusing on the onboarding phase is no longer sufficient to ensure long-term success and customer satisfaction. To foster enduring and mutually beneficial relationships with customers, we must extend our efforts beyond this initial stage and adopt a comprehensive approach that spans the entire customer lifecycle. Join Dominique Duquennoy, Head of Customer Success EMEA at SS&C Blue Prism, as he delves into the critical post-onboarding activities that play a pivotal role in sustaining customer engagement and loyalty. You will gain insights into the essential strategies and best practices for adapting customer success engagements throughout the customer journey. And leave equipped with actionable takeaways to re-evaluate and enhance your customer success practices, ensuring that your organizations are primed for sustained success in an ever-evolving market.
