36 min
How LeanIX rolled out a Multi-Product CS Strategy
LeanIX started as a single-product SaaS vendor, focusing on Enterprise Architecture Management. We recently evolved the product portfolio to three products, adding Value Stream Management and a SaaS Management Platform to support the entire process of continuous transformation in IT. Meet Carsten Schütz, LeanIX's VP Customer Success Management in the EMEA/APAC region & Anita Beck, Senior Customer Success Operations Manager. Learn how we equipped our global CSM teams to manage multi-product customers and how LeanIX's CS Operations implemented this strategy using Gainsight.
