42 min
Getting started as a CSM and becoming a big advocate of Gainsight internally
Are you new to Customer Success and wondering where to start? Are you trying to persuade your Leadership team to invest in a Customer Success solution like Gainsight? Hear from a Gainsight CSM, who once stood in the shoes as a Gainsight customer themselves and the first CSM within their business. This presentation is tailored for newcomers to the field, where you'll discover essential strategies, first hand experiences, and actionable insights, that will empower you to excel as a new Customer Success Manager and become a champion for Gainsight within your own organization.
