From Signals to KPIs: Building Reusable CS Metrics with Gainsight’s Data Designer

Session Abstract

In this session, leaders from Deltek share how they built a scalable framework for measuring CSM performance using Gainsight Data Designer. Attendees will learn how to combine data from multiple sources into a single, trusted KPI dataset, apply effective data hygiene and transformation practices, and create reusable reporting foundations that support consistent measurement as Customer Success teams grow and evolve.