From Gut Feel to Real-Time Insight: How Managers Can Lead Smarter with Staircase AI

Session Abstract

Customer-facing managers are under pressure to drive outcomes—without full visibility into what’s happening across their accounts. In this session, you’ll learn how to turn Staircase AI into your team’s intelligence engine, using real-time sentiment, relationship signals, and engagement insights to spot risks, identify growth, and coach more effectively. We’ll break down a practical approach for embedding Staircase AI into your daily workflow—so you can lead with data, not guesswork. You’ll learn how to: Identify churn risks and expansion signals across your team’s book of business—before it’s too late. Coach smarter with AI-powered insights into customer conversations and relationships. Operationalize Staircase AI to drive consistent execution and scalable success.