39 min
From Day 1 to Year 1: Launching Your Support Community
If you've ever found yourself wondering "Do we need a support community?" but the follow up thought of "Yes, but where do we start?" triggers a mix of mystery and anxiety, this is the session for you. Communities take some real work to get off the ground and in this session we'll get you ready for the work to be done. We'll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success.
