Expansion through the Customer Lens
Emilia D'Anzica, Founder, Managing Director, Growth MoleculesBarry Klein, Vice President, Success and Enablement, TalrooAndy Trevino, Strategic CS Leadership + Operations, Talroo - Learn how fast growing companies create effective expansion plans that not only benefit the company but also meet the needs and desires of customers. Emilia D’Anzica, Founder of Growth Molecules, will discuss different expansion tactics with panelists from Talroo, Barry Klein, Vice President, Success, and Andy Trevino, Strategic CS Leadership. Learn practical advice for companies looking to secure and expand their customer base through service, alignment across departments, upselling and cross-selling. Barry and Andy will discuss the foundational work necessary for building strong relationships with customers, establishing realistic expectations, crafting an impactful onboarding experience, reducing TTV, staying focused on KPIs, using data to identify risk and opportunity, and capitalizing on that work by increasing NRR.
