46 min
Customer Centricity: How to Build a Team, Journey and Organizational Rally Cry that Puts the Customer at the Core of your Strategy
Michelle MacCarthy, VP, Global Head Customer Success, Unit4 - Customer success is evolving. As the customer experience becomes increasingly important to business success, how can you be sure your teams are truly customer-centric?Learn first-hand from Unit4 and get a breakdown on: - Understanding the customer experience - Mapping the end-to-end customer journey - Modeling the right customer-centric behaviors - How to take both internal teams and customers on the journey
