Talk is Cheap: How to Walk the Walk With Customer Outcomes

46 min.
2022

Speakers

Tyler McNally, SVP CX + Customer Ops, Gaisight Marja Moore, Director of Customer Analytics, Infoblox Miguel Montoya, Senior Director, Customer Success, Khoros

Session Abstract

We can all agree, driving customer outcomes is vital. But for many organizations, bridging the gap between being outcome-driven in theory and executing an outcome-driven strategy is where things get tricky. How can you operationalize customer outcomes in a scalable, repeatable way? What are some common pitfalls and what role do analytics play? Get a first-hand account in a panel discussion featuring Marja Moore, Director of Customer Analytics at Infoblox, Miguel Montoya, Senior Director, Customer Success at Khoros and Tyler McNally, SVP CX + Customer Ops at Gainsight.

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