Reimagining Customer Success in a XaaS Business Model

Session Abstract

Transitioning to a cloud-based consumption model certainly presented challenges for HPE, but it also presented an opportunity to reimagine its customer success practices, priorities and culture. Join Megs Suratkal, Global VP CX & CS at HPE, to learn how they navigated the evolution to a cloud model, including how to: - Turn CS into a growth engine in a XaaS consumption model - Leverage data insights and a prediction model to accelerate customer outcomes - Reimagine CS and CX roles to turn customer success into an organization-wide priority