40 min
CS-Ops for the Efficiency Era – Everything you need to know (and then some)
Especially in today's economy, the ability to do more with the same (or fewer) resources is more important than ever. Companies are under pressure to set up infrastructures that lead to greater efficiencies. That's where Customer Success Operations come in as the multiplier you need for your CS org. As part of this session, we will explore how Customer Success Ops professionals can increase the org's capacity without increasing headcount, and the key methodologies to provide value back to your organization. We will also discuss how Success Operations professionals should consider themselves as the product managers of their organization's efficiency, borrowing many practices that until today were considered 'product management' practices.
