Cannonball into the Pool! Anaplan’s Journey into Creating a Digital-Led Pooled CSM Team
Fiona Gill, Vice President, Customer Success Americas, AnaplanTiffany Hui, Senior Program Manager, Customer Operations, Anaplan - Don’t be shy, the Digital waters are fine! Whether you are already in the water or just dipping your toes, join Anaplan to hear how their team moved to a more efficient and scalable Customer Success Management motion by creating a digitally-led pooled CSM team. Anaplan will take you on their journey, from careful evaluation of customer needs to delivering an effective pooled CSM team operationalized with Gainsight capabilities. You'll learn how to create personal customer experiences while fully embracing a digital approach to engagement, and gain insights into foundational steps and lessons learned along the way. Best of all, you'll gain the confidence to dive right in to pooled CSM motions yourself!
