46 min
Product vs Sales Led Growth? Embrace BOTH with Scaled CX
Deepina Kapila, Head of Scaled Customer Experience, Miro - Scaled Customer Experience (SCE) teams are the future of CS. In this session, hear how Miro has taken the best of product led growth and sales led growth and built out a scaled customer experience team that drives their overall customer journey. Discover how Miro’s SCE team unites tactics across PLG and SLG while leveraging customer education, scaled content production, and digital success programs to empower, equip and engage their customers and pave their way through and beyond a tough economy.
