41 min
Building the Foundation of Digital Customer Success
Tyler McNally, SVP, CX + Customer Ops, GainsightHarshita Banka, Sr Director of Strategy - Digital Customer Success, Gainsight - Digital Customer Success is continuing to evolve as a way to elevate and scale customer experiences, and with a renewed spotlight digital success is now the #1 priority for CS leaders. During this session, learn how Gainsight uses digital programs to improve outcomes and support both customers and internal teams. You'll gain practical tips to help your team establish a sound foundation to digital programs that fuel your company's success.
